Studio Policy | Ignite Barre & Fitness Studio

Class Minimum Attendance Requirement:
- Each class requires a minimum of three clients registered to proceed.
- If fewer than three clients are signed up three hours before the class, the class will be canceled ( or by 8PM the night before 6:30 AM classes).
- Notification: Clients and instructors will be notified of the cancellation at least three hours before class time.

Client Reservation Cancellation:
- Clients must cancel their reservation at least eight hours before the scheduled class time to avoid penalties.
- Late Cancellation Fee: A $20 fee will apply for cancellations made within eight hours of class.
- Package Clients: If using a class package, a late cancellation will result in a class deduction in addition to the fee.

No Shows: Clients must remove themselves from the class they are registered for before it starts. Any no-shows result in a $20 no-show fee for unlimited/limited members and a loss of credit for those on class packs.

*Clients must remove themselves from class via the app or website. We will no longer accept text messages or direct messages on social media.

Policy Overview:
At Ignite, we encourage our clients to introduce new people to our community. To ensure fair use of our guest pass system, we have established the following policy:

Policy Details:
1. Single Use Limitation: Each client at Ignite can issue a guest pass to only one person, and it can be used only one time. Once a guest has utilized a guest pass, they are not eligible to receive another one in the future.
2. Eligibility: Guest passes are intended for new clients who have never attended an Ignite class before.
3. Issuance: Clients must register the issuance of their guest pass, including the guest's full name and contact information, with the Ignites front desk or via our designated online system.
4. Redemption: Guests must present their guest pass upon arrival for their first class. The pass will be verified to ensure compliance with the single-use policy.
5. Non-Transferability: Guest passes are non-transferable and cannot be exchanged, sold, or given to another individual.
6. Violations: Any misuse of the guest pass policy will result in the pass being voided, and the client may face restrictions on issuing future guest passes.

By following this policy, we can ensure that everyone has a fair opportunity to experience Ignite.
Thank you for your cooperation.

Ignites Early Departure From Class Policy:
At Ignite, we strive to maintain a focused and undisturbed environment for all participants. To minimize disruptions, we have established the following policy regarding early departures from class:
Please note some Barre and Sculpt classes will vary in time depending on the playlist and exercises.
Barre 50-60 mins
Sculpt 45-48 mins
Cycle 45-50 mins

Notification: If you anticipate needing to leave a class early, please inform the instructor before the class begins.

Quiet Departure: When leaving early, do so quietly and discreetly to avoid disrupting others.
Refrain from engaging in conversations or making excessive noise.
Equipment: Leave your mat, and any other equipment in place. Do not attempt to clean up or put away equipment during the class. Our staff will handle this after the class ends.

Exit Route: Use the nearest exit to leave the studio, minimizing movement across the room.
By adhering to this policy, you help maintain a positive experience for all participants. Thank you for your cooperation.

Refund Policy

Refunds:
- Classes and membership packages are non-refundable and non-transferable.
- Refund requests for purchases made in error will be accepted if initiated within 24 hours of the purchase time.

Merchandise:
Unworn merchandise can be returned within 14 days of purchase for a full refund. After 14 days you will receive a studio credit.

Memberships:
All memberships have a minimum commitment of 3 months. Plan can be canceled with 30 days notice, given in writing. If you are outside the 30-day window you will be charged for the full month. Membership will recur forever or until terminated.

Membership Hold/Freeze Policy: Members can freeze their membership once within a 12-month period. Members can be frozen for a minimum of 2 weeks and a maximum of 8 of 8 weeks. A written request must be submitted via email at least 7 days prior to the freeze date.
The request must include the start and end dates for the freeze in your request. Memberships will automatically resume on the specified end date unless additional arrangements are made.

Freezes can not be applied retroactively. Membership freezes do not extend special promotions tied to a specific timeline. All requests should be emailed to ignitebarreandfitness@gmail.com.

Guest Pass Policy:

Class Packs:
All class packs have an expiration date. Please check the expiration date of your class pack, as they cannot be extended.

Ignite Studio Etiquette
Welcome to Ignite! To ensure a positive and respectful environment for everyone, please adhere
to the following studio etiquette:

Arrive On Time: Please arrive at least 10 minutes before your class starts to check in, set up your equipment, and get settled. Late arrivals may not be admitted to avoid disrupting the class.

Studio doors lock 2 minutes after scheduled class times, no late arrivals. No show/late cancellation policy will apply to late arrivals.

Cell Phones: Silence or turn off your cell phones before entering the studio. If you need to take a call, please step outside the studio.

Cleanliness: Wipe down your equipment and mat after use with the provided cleaning supplies.
Dispose of any trash in the designated bins.

Quiet Environment: Maintain a quiet and focused atmosphere during classes. Save conversations for before or after the class.

Instructor Guidance: Follow the instructor's directions and modifications to ensure a safe and effective workout. If you have any questions or need assistance, please ask the instructor before or after the class.

Early Departure: If you need to leave class early, inform the instructor beforehand. Exit quietly and leave your equipment in place to avoid disrupting others.

Health and Safety: If you feel unwell or experience any discomfort during class, inform the instructor immediately. Prioritize your health and safety at all times.

At Ignite, we occasionally capture photos and videos during class to highlight our community and share the energy of our workouts. If you have any concerns about being recorded, please let your instructor know before class. We want everyone to feel comfortable and supported!